myHealthPointe PRIVACY NOTICE
LAST UPDATE DATE: DECEMBER 10, 2021
Netsmart Technologies, Inc. (“Netsmart”) respects your privacy and is committed to protecting it through our compliance with this privacy notice (“Privacy Notice”). The purpose of this Privacy Notice is to inform you about the types of information you may provide to us and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Privacy Notice applies only to the services (“Services”), such as our software, mobile applications, websites, electronic healthcare record systems, healthcare provider customer portal, etc. for the myHealthPointe application. Your healthcare provider and any affiliates and subsidiaries may have separate websites, subdomains, and applications through other web, mobile, or cloud platforms which are not subject to this Privacy Notice. We encourage you to read the privacy notices of all websites and applications that you visit and understand their privacy practices.
Personal information is any information accessed, collected, or used by Netsmart or your healthcare provider that identifies an individual, or can reasonably be used to identify an individual, whether directly or indirectly (“Personal Information”). Upon your request or with your consent, your healthcare provider may share Personal Information about you with Netsmart to provision and maintain Services. When you use the myHealthPointe application, we may collect additional Personal Information about you to provide Services and improve your experience with the myHealthPointe application.
Personal Information we may collect about you include, but are not limited to, the following categories:
Personal Information Category | Description |
Personal Identifiers | Personal identifiers can be used to identify, contact, or locate a single individual or can be used with other sources to identify a single individual. This information includes, but is not limited to, name, address, data of birth, telephone and fax number, email address, medical record number, account number. |
Online Identifiers | Online identifiers can be used to identify a single individual by associating information traces an individual leaves when operating online. This may include userID, information relating to the device, applications or protocols that an individual is using to access MyHealthPointe application. |
Biometric Information | We may collect biometric data through connected Bluetooth devices that are enabled by the user. These types of devices are for example: blood pressure cuff, heart rate monitors, smart scales, etc. This information is used by your healthcare and medical providers. |
Protected Health Information (PHI) | Protected health information (PHI) is any information in the medical record or designated record set that can be used to identify an individual and that was created, used, or disclosed while providing a health care service such as diagnosis or treatment. This includes any health information provided by the patient in free text format. |
Geolocation Information | Information that can be used to identify your electronic device's physical location. |
Financial Information | If a provider is connected to CardConnect, we have the ability for individuals to pay their invoice balance. The card information is collected and then passed to a third-party payment processor. |
Protected Characteristics | Under federal law, protected characteristics include race, color, national origin, religion, gender (including pregnancy), disability, age (if the employee is at least 40 years old), and citizenship status. |
Provision Services to enable the use of MyHealthPointe application
Respond to user service requests and administer user accounts
Respond to your privacy requests
We use various technologies to collect Personal Information about users of the myHealthPointe application. These tracking technologies are used to activate user’s services, perform application diagnostics, troubleshoot application failures, improve the application functionality, perform data analysis and data audits. These technologies include, but are not limited to, the following:
Category | Description |
Web Server Data | When you access or use our Services, we may track information to administer our Services and analyze its usage. We gather certain information automatically and store it in log files. This information may include IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp and/or clickstream data. |
Cookies | Cookies uniquely identify your device or user account associated with our Services. You can control the use of cookies by adjusting your browser preferences at any time. If you reject cookies, you may still use our Services, but your ability to use some features or areas of our MyHealthPointe application may be limited. |
Geo-location Services | When you enable a location-based service, we may collect information about your location for troubleshooting in the event of a service failure for the user with MyHealthPointe application. |
We do not sell your Personal Information to third parties. We do not share your Personal Information with third parties for their promotional or marketing purposes. We may disclose Personal Information that we collect, as described in this Privacy Notice, with third parties who support our business (i.e., contractors, service providers, business partners, etc.) to:
Comply with legal requirements and corporate transactions.
Enforce applicable Terms of Service, including investigation of potential violations
Detect, prevent, or otherwise address fraud, security, or technical issues
Protect against harm to the rights, property or safety of our users, Netsmart, or the public as required or permitted by law
Engage in merger, acquisition, reorganization, or sale of all of portion of Netsmart’s assets.
Comply with any court order, law, or legal process, including to respond to any government or regulatory request.
For any other purpose disclosed by us when you provide your Personal Information.
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. We use physical, electronic and administrative safeguards to protect your Personal Information. The safety and security of your Personal Information also depends on you.
Where we have given you (or where you have chosen) a password for access to the myHeatlhPointe application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We will retain your Personal Information as needed to provide Services and as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Please contact your healthcare provider to exercise your individual privacy rights. Based on applicable laws and regulations, Netsmart is not permitted to fulfill your privacy rights as it relates to the Services described in this Privacy Notice.
We reserve the right to amend this Privacy Notice at our discretion and at any time. When we make changes to this Privacy Notice, we will post the updated Privacy Notice on the MyHealthPointe application website and update the policy’s “Last Modified” date. You are responsible for regularly reviewing the terms of the Privacy Notice to stay informed of changes or modifications of the Privacy Notice.
We understand you may have questions regarding this Privacy Notice and our use of your Personal Information. You may contact us at:
Email: privacy@ntst.com,